Effective Date: 23 October 2026
The TJO operates the website https://thetjo.in and respects the privacy of its customers. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, or contact us.
1. Business Information
Business Name: The TJO
Website: https://thetjo.in
Business Type: Sole Proprietorship
Email: thakurjiorganics@gmail.com
Phone: +91 7340109360
Business Address: Vill- Thirpali Choto, Post- Thirpali Badi, Near Toll Plaza (NH-709 Ex.), District Churu, Rajasthan – 331305, India.
GSTIN: 08DCSPR5326D1Z8
2. Information We Collect
We may collect the following information, depending on how you use our website:
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Personal Information: Name, phone number, email address, billing address, and delivery address.
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Order Information: Products purchased, order details, transaction references, and order history.
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Customer Support Information: Information you provide when contacting us with questions, complaints, or refund requests.
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Technical Information: IP address, browser type, device information, and website usage data, where applicable.
We collect information that is reasonably necessary to operate our website, process orders, provide customer support, and meet our legal obligations.
3. How We Use Your Information
We may use your information to:
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Process and fulfil orders.
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Arrange shipping and delivery.
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Send order confirmations, payment updates, and delivery notifications.
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Respond to customer enquiries and complaints.
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Process eligible cancellations, returns, and refunds.
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Maintain business, accounting, and tax records.
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Detect and prevent fraud or unauthorised transactions.
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Improve our website, products, and customer experience.
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Comply with applicable legal and regulatory requirements.
We will use personal information for marketing communications only where permitted by applicable law and, where required, with your consent.
4. Payment Information
Online payments may be processed through Razorpay or other payment service providers made available on our website.
Payment transactions are subject to the applicable payment provider’s terms, security measures, and privacy policy.
We do not claim to store complete payment card details on our own systems. Customers should refer to the relevant payment provider for information about how payment data is processed.
5. Sharing of Personal Information
We do not sell customers’ personal information.
We may share relevant information with the following parties when necessary:
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Payment Service Providers: To process payments and verify transactions.
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Delivery Partners: To ship and deliver customer orders.
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Website and Technology Providers: To maintain website functionality and security.
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Professional Advisers: Where necessary for business, accounting, or legal purposes.
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Government and Legal Authorities: Where disclosure is required by applicable law or a lawful request.
Such sharing will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law.
6. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential website functions, remember preferences, understand website performance, and improve the shopping experience, where applicable.
You may manage cookies through your browser settings. Disabling certain cookies may affect some website features.
7. Data Security
We take reasonable security measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, accounting, tax records, dispute resolution, and compliance with applicable legal requirements.
When information is no longer required, it will be handled in accordance with applicable law and our data retention practices.
9. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also raise concerns regarding the use of your information or withdraw consent where processing is based on consent.
To submit a request, contact us using the details provided below. We may need to verify your identity before responding.
Certain information may need to be retained where required by law or for legitimate legal and business purposes.
10. Children’s Privacy
Our website is intended for general consumers. Individuals who are not legally competent to enter into a contract should use the website with the involvement of a parent or legal guardian, as applicable.
11. Third-Party Websites
Our website may contain links to third-party websites or payment services. We are not responsible for the privacy practices of third-party websites. Customers should review the relevant third party’s privacy policy before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable laws.
The latest version will be published on this page with the revised effective date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
The TJO
Website: https://thetjo.in
Email: thakurjiorganics@gmail.com
Phone: +91 7340109360
Address: Vill- Thirpali Choto, Post- Thirpali Badi, Near Toll Plaza (NH-709 Ex.), District Churu, Rajasthan – 331305, India.
We will review and respond to privacy-related requests in accordance with applicable law.