The TJO is committed to providing quality organic food and grocery products to its customers. This Return, Refund, and Cancellation Policy applies to all orders placed through our website, https://thetjo.in.
1. Business Information
Business Name: The TJO
Website: https://thetjo.in
Email: thakurjiorganics@gmail.com
Phone: +91 7340109360
Business Address: Vill- Thirpali Choto, Post- Thirpali Badi, Near Toll Plaza (NH-709 Ex.), District Churu, Rajasthan – 331305, India.
GSTIN: 08DCSPR5326D1Z8
2. Return Policy
Due to the nature of food and grocery products, returns are generally accepted only in the following cases:
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The product was damaged during transit.
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The product was defective or spoiled upon delivery.
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The wrong product was delivered.
Customers must report such issues within 48 hours of delivery.
To request a return or report a problem, customers should contact us at thakurjiorganics@gmail.com or +91 7340109360 and provide their order number, a description of the issue, and clear photographs of the product and packaging where available.
Please retain the product and its packaging until we provide further instructions, where reasonably possible.
3. Non-Returnable Products
Returns may not be accepted for:
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Products requested for return solely due to a change of mind.
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Products ordered incorrectly by the customer.
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Products damaged due to misuse or improper storage after delivery.
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Opened or consumed products, except where a remedy is required under applicable law or the product was defective or unsafe.
Nothing in this section limits any consumer rights or remedies available under applicable law.
4. Refund Policy
Refunds may be considered for eligible orders involving damaged, defective, spoiled, or incorrectly delivered products.
After reviewing the complaint and supporting information, The TJO may offer an appropriate resolution, such as a refund, replacement, or another remedy, depending on the circumstances and applicable law.
Refund Processing Time
Approved refunds will generally be initiated within 5–7 business days after refund approval.
The time required for the refunded amount to appear in the customer’s account may vary depending on the bank, payment provider, or original payment method.
Where possible, refunds for online payments will be processed through the original payment method.
5. Order Cancellation Policy
Customers may request cancellation before the order is dispatched by contacting our customer support team.
Email: thakurjiorganics@gmail.com
Phone: +91 7340109360
Cancellation requests are subject to the order’s fulfilment status. Once an order has been dispatched, cancellation may no longer be possible. Customers may contact us regarding eligible product issues under this policy.
For prepaid orders successfully cancelled before dispatch, applicable refunds will generally be initiated within 5–7 business days after cancellation confirmation.
6. How to Request a Return or Refund
Please provide the following information when contacting us:
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Customer name
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Order number
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Registered phone number or email address
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Description of the issue
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Photographs of the product and packaging, where applicable
Our team will review the request and communicate the next steps.
7. Shipping Costs for Returns
Return shipping arrangements and any associated costs will be communicated to the customer after reviewing the complaint. Where a product is damaged, defective, spoiled, or incorrectly delivered, the resolution will be handled in accordance with applicable law.
8. Policy Changes
The TJO reserves the right to update this policy when necessary. Any revisions will be published on this page with an updated effective date.
9. Contact Us
For questions about returns, refunds, or order cancellations, please contact:
The TJO
Website: https://thetjo.in
Email: thakurjiorganics@gmail.com
Phone: +91 7340109360
Address: Vill- Thirpali Choto, Post- Thirpali Badi, Near Toll Plaza (NH-709 Ex.), District Churu, Rajasthan – 331305, India.
This policy is subject to applicable Indian consumer protection laws and does not exclude any rights or remedies that cannot legally be excluded.